Xcel Energy Suspends Service Disconnections

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As communities and families face the challenges caused by the spread of COVID-19, Xcel Energy says they will not disconnect residential customers’ electric or natural gas service until further notice.

Officials say this step will help ensure people have the energy they need to power their homes and keep their families safe.

In addition, for customers who have difficulty paying their electric or natural gas bill, the company will work with them to arrange payment plans that meet their circumstances.

Company officials also say they’re in contact with other companies within and outside the energy industry to share best practices around delivering service to customers while keeping employees safe.

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